By Anonymous
MacsDesign Studio today released an update to its highly successful Web Help Desk technical support solution. Designed for education and enterprise customers, version 6.2.7 introduces customized priority and status types, due-hours calculation and scheduled tasks.
“We are constantly looking for ways to improve to keep up with our customers’ ever changing needs,” said Jonathan Lew, President of MacsDesign Studio. “By working closely with our customers and listening to their input, we continue to deliver a very reliable and powerful help desk solution.”
New Features Include:
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Customized priority and status types
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Due-hours calculation
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Scheduled tasks
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Updated e-mail settings
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Improved task manager
The Web Help Desk is built on an industry-standard Java™ foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Supported platforms include Mac OS X, Windows 2000, Linux, and Solaris 8.
It is currently being used by a variety of commercial, educational and governmental organizations such as The Washington Times, Miami Children’s Hospital, National Oceanic and Atmospheric Administration, Columbia University NY and The George Washington University.
Web Help Desk v6.2.7 is available now at http://webhelpdesk.prospector.com. An online demo is available. For pricing information, either visit our site or call (866) 701-0227.
About MacsDesign Studio:
Founded in 1998 and based in Fremont, California, MacsDesign Studio is comprised of web application developers specializing in WebObjects solutions. Current clients include NASA, FileMaker, Inc., GEAR for Sports and many educational entities. More information regarding MacsDesign Studio can be found at http://www.macsdesign.com.
This article courtesy of http://vincent-butlershops.krapoo.info/.
You may freely reprint this article on your website or in
your newsletter provided this courtesy notice and the author
name and URL remain intact.
By Anonymous
Tempe, AZ March 16, 2004 -- Evolved Systems, Inc. (dba Supply and Service), provider of facility operations technology, announced today that C.H. Stone Plumbing of Los Angeles, CA has begun realizing the benefits of an online service desk.
C. H. Stone Plumbing Co., Inc. provides services to the industrial, commercial, institutional, manufacturing, medical and defense industry. The plumbing company has stood above the competition by provide exceptional customer service. C.H. Stone Plumbing has further extended their client support through softWrench™, their website and online service desk. Through C.H. Stone’s new website their key clients will have the ability to request, update and check progress on work requests through the internet providing yet another way for C.H. Stones clients to request work anywhere they have access to the internet.
“Supply and Service has exceeded our expectations of providing us with a web based request tool. They have also taken the IT management of these products off of our hands and made the implementation process quick and seamless. They understand our processes and needs and have definitely met our expectations,” said Timothy Brink, President of C.H. Stone Plumbing.
Three of C.H. Stone’s primary clients will start using softWrench at the end of March 2004. All requests whether called in or written down by a technician in the field will be entered into softWrench creating one place for all service request information. C.H. Stone will also be able to tie work through softWrench into their accounting application making billing more accurate and timely.
‘Our applications have helped our clients streamline their processes that saves them time, provides them with better reporting and reinforces or established best practices”, said Ted Ritter President of Supply and Service. ‘C.H. Stone will see return on investment quickly because of their dedication to the applications and the process.’
About Supply and Service
Since 1997, Supply and Service offers facility operations technology solutions benefiting building owners, property managers and service contractors. The company provides application hosting and long term support solutions for Maximo and softWrench™, the facility portal, which integrates work order management, move management, conference room scheduling, mobile suite, floor plans, and lease administration. Customers realize benefits in weeks rather than months and can quickly make sound decisions based on comprehensive reporting, trending, and cost savings. More information on Supply and Service can be found at www.supplyandservice.com.
This article courtesy of http://vincent-butlershops.krapoo.info/.
You may freely reprint this article on your website or in
your newsletter provided this courtesy notice and the author
name and URL remain intact.
By BZ Riger-Hull
1. Hold the intention that the only three things aloud on your writing desk is a lamp, a small vase for flowers, and a photograph or two. That's it! When you get up from your desk put everything else away except those three things.
2. Sort your mail as soon as it comes in, then recycle, throw out, file, or respond. No piles and no promise to go through it later.
3. Spend ten minutes a day walking through your house with a large shopping bag. Grab at least three things from each room in the house that you can throw away.
4. Have a special reading box or basket- Sort through magazines or articles you want to read and tear out the articles you are interested in and recycle the rest of the magazine.
5. Make sure you sort your email so you never have more than 3-5 things in your in box at any one time.
6. Set up project files in Word to keep track of important things you are working on. Designate a separate file for each project or focus. You won't have to hunt for your information when you need it.
7. Shred unwanted office paper and use it for garden mulch, cat litter, or starting a nice crackling fire in the fireplace.
8. Learn to say NO. Or at least get in the habit of asking for a day to think the request over. This will clear out clutter from your schedule.
9. Make a rule that everything has a drawer, cabinet, basket, bin, or shelf it belongs on put nothing on the flat surfaces in your house.
10. Write down all of those things that are running around your brain nagging you. Sort them into three categories.
1. Things that will help me accomplish my goals that are Really important to me.
2. Things I think are urgent or burning.
3. Things I should do. Be honest and ruthless when you sort this list.
Stop doing everything that falls under # 3. Everything that falls under # 2 Delegate these to someone else or eliminate them all together. The # 1 items are the only things you want to spend your time working on.
BZ Riger-Hull is the Success Coach. She helps Business Professionals and Entrepreneurs create Success, Balance, and Wealth on their Own Terms. Read Excerpts from her book The Soul of Success, get tips and practical strategies for success from the Inspirit Newsletter subscribe, go to
http://www.in-spiros.com